Customer Access

[algoodrow]

Recently we received an inquiry from a building owner about controlling his building. He told us that he presently had Carrier Comfort Network Controls. We asked him if he knew what generation it was, or could he describe what the controls looked like. He said it was the latest version. His complaint was that anything he wanted to adjust or change required a call to his service
company. The service company would dispatch a tech to make the changes with his laptop. The building owner wanted to know if there was an easier way for him to gain access to the system himself. The simple answer is Carrier's i-Vu. The other answer would be dial-up. Dial-up, however, would require software and an access key. The training would be fairly significant and would require his service company to also have access, which would more than likely result in an additional charge for the service. i-Vu
on the other hand is graphical. No software, no key. Access anywhere you can get on the internet.

On our i-Vu installation, we contact our graphics guru, Joe Watson of Custom Control Graphics, to customize the floor plans. The result is when our customer opens the first page of his i-Vu, he can instantly troubleshoot his facility. Colored indicators
show him the condition in every zone. If the zone looks off, he clicks on it and it opens to the piece of equipment and shows graphically how the unit is performing. Training with i-Vu is a breeze. Within an hour the customer can scan and change setpoints, schedules and even trend an area. The device is a little pricey, but the benefits pay for it very quickly.