TECHNICAL SUPPORT

I-VU CONTROLS EXPERT

Support packages for the following items/systems: 

Carrier i-Vu CCN and Open (Bacnet) Systems

Carrier 3V CCN – Generation 3

Industrial Control Systems

Carrier Replacement Controls Parts Available

TECH SUPPORT PACKAGES WE OFFER:

Package A

Technical Support Literature

$ 300
/Initial call
  • Technical Support Literature​
  • Diagnostics, Troubleshooting, Configuration​
  • A free diagnostic estimate​
  • Two Hours of control expert technician’s time is included to solve any Carrier Controls System issue.​
  • Emergencies: 781-769-9099​

Package B

Project Related Modifications

$$
.
  • Direct access to the i-Vu head end via remote access or direct I.P. address
  • Changes in graphics ie: Adding, Deleting, Creating new installations: Uploading Equipment, Zoning and/or Programming.
  • Troubleshooting of: Buses, Equipment, Connection Integrity and Upgrades for the i-Vu system.

Package C

Job-Site Visit Request

$$$
.
  • Job-Site Visit
  • Technical support manuals will be provided on any and all Carrier Control devices related to the Package purchased by the client.
  • A classroom session will be provided if previously requested by the client for any and all Controls Technician’s specified by the client. The class will take place at the conclusion of the requested work in Package C.
  • Class duration will be a minimum of two (2) hours and a maximum of four (4) hours.
  • Additional class hours (beyond four) will be quoted based on needs.
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